Decompacting cement big bags

Product processed: cement

Preparing big bags for emptying
 

Context:

Our customer in Canada transports and stores big bags. For example, for one of their end customers, they collect cement big bags from suppliers who may be in China or anywhere in the world. Then they store these big bags until their customers need them. This enables their customers to reduce their stock levels, while still being sure of having the stock they need.

Due to prolonged storage, sea travel and temperature fluctuations, powders are often subject to compression, making them difficult to handle. In response to this problem, the company decided to offer its customers a Big Bag decompaction service prior to delivery.
 

Solution:

To this end, we proposed the SmashR® Eco, a cost-effective solution that enables him to carry out this operation at lower cost.
 

Results:

Integrating the SmashR® Eco into the storage and transport process has generated several tangible benefits for the company:

• Customer satisfaction: the solution met customer needs by ensuring efficient powder decompaction despite the challenges of prolonged storage and sea transport, thus enhancing customer satisfaction.
• Exploring new markets: by offering Big Bag decompaction services, the company is able to establish itself in industries where compact powders need to be processed. 
• Expanding the company's offering: the integration of Big Bag decompaction services enhances the company's catalog of logistics solutions, enabling it to better meet the varied needs of its current and potential customers.

Conclusion:

The introduction of big bag decompaction services has improved customer satisfaction by solving the problems associated with handling compact powders, particularly cement. Before installing this system, they found that one of their customers had to intervene manually on 60% of the big bags delivered. Now, he intervenes on less than 5%.
For them, it's a considerable time-saver. As the test was conclusive, our transporter may use this process for other powders. This initiative has also enabled the company to explore new markets and diversify its offering, strengthening its competitiveness in the logistics solutions market